We’re Here to Help
At LORQIVIA™, we want every part of your shopping experience to feel clear, convenient, and straightforward.
Whether you need help with an existing order, have a question about a product, or would simply like more information before making a purchase, our customer care team is ready to assist.
Customer Support
For order questions, product information, delivery inquiries, or general assistance, please contact us by email:
Email: service@lorqisa.com
Our support team reviews incoming messages during regular business hours and aims to respond as efficiently as possible.
Support Hours
Monday – Friday
9:00 AM – 5:00 PM
Saturday – Sunday
Closed
Messages received outside of business hours will be reviewed on the next available business day.
Need Help With an Order?
To help us locate your purchase and provide a faster response, please include the following details whenever possible:
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Your order number
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The name or email address used at checkout
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A brief description of your question or concern
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Relevant product details, if applicable
Providing complete information helps our team understand your request and reduces unnecessary back-and-forth.
Product Questions
Not sure whether a product is right for your needs?
You are welcome to contact us before placing an order. Our team can help with general product information, features, specifications, and other shopping-related questions available through our store.
Order & Delivery Assistance
If your inquiry is related to shipping, tracking, order status, or delivery, please include your order number in the message.
For tracking-related questions, it can also be helpful to include any tracking information you have already received.
Returns & After-Sales Support
For questions regarding returns, refunds, damaged items, or other after-sales matters, contact our customer service team at:
Please provide your order details and a clear explanation of the issue so we can review your request efficiently.
About Our Customer Care
LORQIVIA™ is operated by Rocky Brands, Inc.
We value clear communication and practical support. Our goal is to make it easy for customers to get the information they need before, during, and after placing an order.
Thank you for choosing LORQIVIA™.
We appreciate your business and look forward to assisting you.
LORQIVIA™ Customer Care
Rocky Brands, Inc.
Email: service@lorqisa.com