At LORQIVIAβ’, operated by Rocky Brands, Inc., we want you to feel confident when shopping with us. If something is not quite right with your purchase, this policy explains the steps available for returns, exchanges, damaged items, and refunds.
30-Day Return Period
Most eligible products may be returned within 30 days after delivery.
To qualify for a standard return, the merchandise should generally:
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Be unused, unworn, and in its original condition
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Include the original packaging, accessories, and tags when applicable
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Be accompanied by valid proof of purchase, such as an order confirmation or receipt
Products showing significant use, damage caused after delivery, missing components, or incomplete packaging may not qualify for a return.
Requesting a Return
Before sending anything back, please contact our customer service team:
Email: service@lorqisa.com
When contacting us, please provide:
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Your order number
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The item you would like to return
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The reason for your request
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Photos, if the item arrived damaged or incorrect
Once your request has been reviewed and approved, we will provide the applicable return instructions, including where the package should be sent.
Where a prepaid return label is provided, please use that label when returning your order.
Please do not send merchandise back before receiving return authorization. Unauthorized packages may not be accepted or processed.
Damaged, Defective or Incorrect Orders
We recommend checking your package shortly after delivery.
If you receive an item that is:
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Damaged during shipment
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Defective upon arrival
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Different from the product ordered
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Missing an expected component
please contact service@lorqisa.com as soon as possible.
Include your order details and, where appropriate, clear photographs showing the issue. Our team will review the situation and determine an appropriate resolution, which may include a replacement, refund, or other available solution.
Items That May Not Be Returned
For hygiene, safety, customization, or other practical reasons, certain products may be excluded from standard returns.
These may include:
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Perishable goods
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Food or beverage products
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Personalized or custom-made merchandise
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Gift cards
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Final-sale merchandise
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Certain discounted or promotional items where clearly identified as non-returnable
Additional exclusions may apply when required by the nature of the product or applicable law.
If you are uncertain about the eligibility of an item, please contact us before returning it.
Exchanges
To help avoid delays caused by inventory changes, exchanges are generally handled as a return followed by a new purchase.
The recommended process is:
1. Request authorization to return the original product.
2. Follow the return instructions provided by our support team.
3. Place a separate order for the preferred item, size, color, or variation.
This approach allows replacement products to be ordered without waiting for the original return to complete.
European Union Orders
Customers located in the European Union may have additional cancellation or withdrawal rights under applicable consumer protection laws.
Where the statutory right of withdrawal applies, eligible customers may generally notify us of their decision to withdraw from a qualifying purchase within 14 days.
Returned products should ordinarily be:
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In unused condition
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Complete with applicable original packaging
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Accompanied by proof of purchase
Certain categories of goods may be legally excluded from the right of withdrawal.
Applicable statutory consumer rights remain separate from and are not reduced by our voluntary 30-day return policy.
Refund Review
After an authorized return reaches the designated return location, it will be inspected.
We will notify you after the review has been completed.
If the return is approved:
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The eligible refund will normally be sent to the original payment method
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Processing may take up to 10 business days
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Your bank or card provider may require additional time before the credit appears on your account
Shipping charges or other fees may be excluded from the refund where permitted and where applicable to the circumstances of the return.
Still Waiting for a Refund?
If your refund has already been approved but does not appear after 15 business days, first check with your bank, card issuer, or payment provider.
If additional assistance is required, contact:
Please include your order number and relevant return information so our team can review the transaction.
Return Shipping Information
Do not ship a return to an address found elsewhere on the website, product packaging, or original parcel unless our customer service team specifically instructs you to do so.
The correct return location and shipping instructions will be provided after your return request has been authorized.
Depending on the reason for the return and applicable policy terms, return shipping costs may be handled differently.
For defective, damaged, or incorrect products, please contact us before arranging your own return shipment.
Important Return Reminders
To help your return move smoothly:
β Contact us before shipping anything back
β Keep your order confirmation and tracking information
β Package returned merchandise securely
β Follow the return instructions provided by our support team
β Retain proof of shipment until your return has been completed
Customer Care
LORQIVIAβ’ is operated by Rocky Brands, Inc.
For questions concerning a return, refund, exchange, or damaged order, please contact:
Email: service@lorqisa.com
We aim to keep our return process clear, practical, and straightforward so you can shop with greater confidence.
LORQIVIAβ’ β Simple support before, during, and after your purchase.