At LORQIVIA™, operated by Rocky Brands, Inc., we want your order to move from checkout to delivery as smoothly as possible.

This policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what to expect when purchasing from an international destination.

How We Fulfill Orders

Our products may be dispatched from different fulfillment locations depending on inventory availability, destination, and product type.

Some orders may ship directly from regional distribution centers or approved fulfillment partners. This flexible fulfillment model helps us:

• Keep popular products readily available

• Reduce unnecessary inventory transfers

• Improve delivery efficiency across different regions

• Maintain practical and consistent shipping options

• Limit avoidable packaging and handling where possible

Because products may leave from different facilities, items from the same order may occasionally arrive in separate packages.

Order Preparation

Every order goes through processing before it is handed to the shipping carrier.

Standard Processing Time

Please allow approximately:

2–5 business days

for order verification, product preparation, quality checks, and packaging.

Business days generally exclude weekends and public holidays.

Peak Shopping Periods

During:

• Holiday seasons

• Major promotional campaigns

• High-volume sales events

• Unexpected increases in order demand

processing may require up to approximately 6 business days.

We appreciate your patience during busier periods.

Shipping Charge

A standard flat-rate shipping charge of:

$6.99 USD per order

applies unless a different shipping promotion, rate, or offer is clearly displayed during checkout.

The applicable delivery charge will be shown before you complete your purchase.

Estimated Transit Times

Once an order has been processed and dispatched, estimated delivery times vary according to destination and carrier conditions.

These estimates refer to shipping time after order processing and are not guaranteed delivery dates.

Why Delivery May Take Longer

Although we work to keep shipments moving efficiently, circumstances outside our direct control may occasionally affect delivery.

Examples include:

• Customs inspections

• Severe weather

• Carrier network congestion

• Public holidays

• Incorrect or incomplete delivery information

• Remote delivery locations

• High seasonal shipping volumes

• Local transportation disruptions

A delay does not necessarily mean that a package has been lost.

Tracking Your Shipment

After your package has been dispatched, tracking information will normally be sent to the email address provided during checkout.

Your shipping confirmation may include:

• Carrier information

• Tracking number

• Shipment status

• Available tracking instructions

Tracking Activation

Tracking information may require approximately 1–3 business days to appear in the carrier's system after shipment.

If your tracking number initially shows no movement or limited information, please allow additional time for the carrier to scan and update the package.

Multiple-Package Shipments

Depending on inventory and fulfillment location, an order containing several products may be divided into more than one shipment.

In this situation:

• Packages may arrive on different days

• Separate tracking numbers may be issued

• You will not normally be charged an additional shipping fee simply because an order is divided into multiple packages

Please review all shipment notifications before reporting an item as missing.

International Shipping & Import Charges

International orders may be subject to local customs regulations.

Unless otherwise stated during checkout, customs duties, import taxes, brokerage charges, VAT, or other government-imposed fees are not prepaid by LORQIVIA™.

Where applicable, these charges are the responsibility of the recipient.

Import requirements vary by country, so we recommend checking the rules that apply in your destination before placing an international order.

Rocky Brands, Inc. cannot control:

• Customs processing times

• Local import assessments

• Government-imposed taxes

• Carrier brokerage charges

• Customs-related delivery delays

Any such fees are determined by the applicable authorities or delivery providers.

Changing an Order or Shipping Address

We begin preparing orders shortly after they are submitted.

If you need to:

• Correct your delivery address

• Update shipping information

• Request an order cancellation

please contact us within 12 hours of placing your order.

Email: service@lorqisa.com

Please include your order number and the requested change.

We will make reasonable efforts to assist; however, once an order has entered fulfillment or has already shipped, changes or cancellations may no longer be possible.

Please Check Your Address Carefully

Customers are responsible for entering complete and accurate shipping information during checkout.

Before placing an order, please verify:

• Recipient name

• Street address

• Apartment or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Contact information

If a package cannot be delivered because of incorrect or incomplete information provided at checkout, additional shipping or redelivery charges may apply where permitted.

Packages Arriving Damaged

Please inspect your order when it is delivered.

If the package or product arrives damaged, contact us within 72 hours of delivery at:

service@lorqisa.com

To help us review the issue, please provide:

• Your order number

• A brief explanation of the damage

• Clear photographs of the product

• Photographs of the outer packaging when relevant

Once the issue has been reviewed and confirmed, we may provide an appropriate resolution, such as a replacement or other applicable remedy.

Please retain the damaged item and original packaging until our support team completes its review.

Packages Confirmed Lost in Transit

If tracking has stopped updating for an extended period, please contact us so the shipment can be reviewed.

When the shipping carrier officially confirms that a package has been lost in transit, LORQIVIA™ will review the order and may arrange a replacement at no additional product cost, subject to the circumstances of the shipment.

A package that is simply delayed or awaiting a carrier scan is not automatically considered lost.

Delivered but Not Located

If tracking shows Delivered but you cannot locate your package, we recommend first:

• Checking around your property or delivery area

• Asking household members

• Checking with neighbors

• Looking in mailrooms, reception areas, parcel lockers, or building offices

• Contacting the carrier for delivery confirmation

If the package still cannot be found, contact our customer service team with your order and tracking information.

Shipping Questions

For assistance with:

• Order status

• Tracking information

• Delivery delays

• Address corrections

• Missing packages

• Damaged shipments

please contact:

Email: service@lorqisa.com

Including your order number in the first message will help us locate your purchase more efficiently.

LORQIVIA™ Delivery Commitment

At LORQIVIA™, our goal is to make delivery clear and dependable from the moment your order is placed until it reaches your destination.

We focus on careful order preparation, practical fulfillment, transparent tracking, and responsive customer support throughout the shipping process.

LORQIVIA™
Operated by Rocky Brands, Inc.
Customer Service: service@lorqisa.com

Thoughtfully prepared. Carefully shipped. Delivered for everyday living.